He's amazing and one of the most reliable we've ever met! He has been doing work for us for many years now! He's very professional and he knows exactly what he was doing! He makes sure to do follow-ups and confirmed appointments! His company is amazing!
Dwayne responded promptly to my Angi's request and was able to get to my residence within 36 hours of my initial request. This was amazing response for an A/C repair service in the middle of a heatwave! (Others companies couldn't schedule me for 7-20 days, and another highly rated Angi's referral led me on twice, then didn't show up or follow up...). Dwayne was on time, courteous and wore his mask (COVID-19 protocol) without being asked. He did a thorough inspection and measurement of my system from roof condenser unit to thermostat to indoor air handler/coil. Sadly, after 2.5 hours of meticulous inspections and measurements we determined that it's not worth fixing my system- it's already 12 years old- and it would be prohibitively expensive. So, he's planning to send me estimates to install a new, more powerful and more efficient system. He was honest, thorough, experienced and seemed incredibly well informed, so I'm inclined to seriously consider him for a new system install. He bills hourly with no half hour pro-rating, so I had to pay a full 3 hour fee to essentially determine that my system wasn't worth fixing. That hurt, but it was ultimately better than throwing more money towards repairing a leaking, polluting system that likely won't last much longer.
Dwayne was extremely pleasant and easy to work with. He took time to review my apartment in detail, discuss a range of options and then sent a thorough proposal. We were able to discuss ways to alter the plans to meet my budget, which was helpful. Due to my building's condo board, I had to use a different provider and had a terrible experience with the other contractor. A few months and headaches later, I called Dwayne for a second opinion and he gladly came over, provided solutions for the problems I had, and also spotted multiple additional issues. He devoted time and attention to explaining in detail how the job should have been done. I was lucky to have had Dwayne around to help me hold my contractor accountable for their sloppy work. Dwayne did not accept any compensation for all of this work- after I tried multiple times to compensate him for helping me out so much. He really knows what he is talking about, has a great attitude, and was there for me even though I didn't hire him initially (because I couldn't!!). I regret not pushing my condo board harder to go with the provider I had suggested... I will certainly be calling on Dwayne for any maintenance and other work I have in the future. Thank you again for being there for me!
He is very reliable and very good at what he does.
This company is the real deal!! Professional, respectful and adhere to covid19 guidelines at 100%!!! Referring him to all my friends and family in the tri state area. Highly recommended for maintenance of your AC units yearly. Because the price was excellent we're buying and installing new units. Response time was excellent and ontime. I'm still waiting on the other companies to reply to me and they never did. This company is on point in all aspects. HIGHLY recommend!!!
They really stand behind their products, even after the warranty expires. Whenever there is an issue they show up and get it repaired quickly. They help troubleshoot and solve issues and don't just push you into new units. The factory rep came to inspect the install and said they did an amazing job.
`The owner Dwayne, is very accommodating, is always quick to respond to a call and has top notch customer service. He was even able to do some off hours stuff for me too.
Dwayne installed the split AC system in my home. It's a was a fairy big install, with 3 outdoor units and 7 indoor units. He helped us choose the system that fit our requirements and timed the installation to our remodeling project. I could not be happier with the result.
Dwayne has been back to fix a leak in the drain line in the wall a couple of years later and did a really impressive job of patching the hose without the need to remove a lot of sheet rock. He's also fixed the AC for my coworker in an emergency situation.
This company and the owner Dwayne is A+ in EVERY way. Communication skills A+, Price A+++, not to mention his attention to detail is off the chart! I used this company last year during Covid and felt safe, with the strict adherence to CDC guidelines. The care and respect shown, goes over and beyond!!! We bought 2 ac units and we are on a strict budget and a fixed income!!! The cost was more than reasonable! Now every year Dwayne comes back to do maintenance on all units. Stop looking and call Dwayne now! Dependable and efficient!!! All the time!
We had a central air conditioning system that was installed when we renovated our house and for 4 or 5 years we had issues every Spring/Summer when we used it. We had several companies look at the air conditioning system and spent a lot of money and the problems (we had water damage several times in our house) kept happening until my neighbor recommended Dwayne. It took Dwayne 2 or 3 days to remove the old system and installed new with new safety precautions to avoid water damage and he even stayed the first day until midnight. Now my central air conditioning system is colder and no more leaks...thanks so much Dwayne...you are the best!
Dwayne has been installing and servicing our air conditioning system for the last 10 years. Initially he helped us out when the installer of our original system went dark on us when it came to servicing. Since then he's installed and modified additional units as we renovated and I honestly can't say enough good things about his service. Five stars!
Dwayne is very professional and knowledgeable. I can trust any advise he gives me because I know he knows what he is talking about. He is very reliable and will give you details of anything that is wrong and what needs to be done to correct the problem. I trust him 100% and I even go to him if I have questions about other equipment in the building. I would recommend Dwayne for any work you need done. He is a very respectful, punctual, and takes his job seriously.
Dwayne replaced and installed 2 PTAC units in my home - he was very responsive throughout the process and provided excellent and efficient service. I have dealt with several other companies for both servicing and replacement of the PTAC units over the years, and Climate Change Mechanical was easily the most helpful, trustworthy, and reasonably priced.
Dwayne is very experienced and knowledgeable - he has been doing this work for years. He did research in advance, and completed the job effectively, efficiently and neatly. He can give advice about different brands and products. His prices are fair. He was punctual, responsive and reliable. He is good-humored, straight-forward and respectful, so it makes working with him very easy. He brought one assistant to help with the removal and installation of two PTAC units. I would hire him again if I had another job.
What a great company to work with. They have been our sole hvac contractor for years and the experience has been wonderful. Excellent customer service, reliable and honest. The owner is knowledgeable, honest and fair and does not try to upsell. We've worked with him since before he started his company and when he started his own company, we contracted him right away. He takes care of his customers and his staff so it's always pleasant to work with him and his team.
Had a great experience working with Dwayne and his men. They where professional and courteous. Did a great job in replacing my furnace and air conditioner. Payed close attention to detail where also very organized and clean while working. I would highly recommend their services.